I’m looking for honest opinions because I’m getting conflicting information.
I booked a Spirit flight through Expedia. Spirit canceled my original flight, so I had to make a last-minute replacement booking with American Airlines that cost significantly more. I also had to drive to another state to catch the replacement flight.
Then the American Airlines flight was delayed around 5 hours, causing me to lose significant time and planned activities at my destination. American only offered lounge access, which didn’t really help.
Before disputing anything, I contacted Spirit, Expedia, and American Airlines by phone and tried to get the situation resolved. Nobody offered reimbursement for the additional cost.
I eventually disputed $605.71 with Chase — not the entire American Airlines ticket, just the additional amount I had to pay compared with my original flight.
Chase investigated the dispute. Their March 9, 2026 letter says the dispute was resolved and that Chase credited my account for the full $605.71. I called Chase today and specifically asked whether this was just a temporary credit. The representative told me that the merchant accepted the dispute, Chase then resolved it, and that the merchant could not simply charge me again through the dispute process.
Now, almost a year later, Expedia is contacting me demanding the $605.71 and says that if I don’t pay, it could potentially go to collections and I could be prevented from booking with Expedia Group in the future.
My questions:
Can Expedia legitimately demand this money after the merchant accepted the dispute and Chase resolved it?
Can they actually send this to collections and potentially affect my credit?
Can they close my Expedia account over this?
Does the fact that I actually used the replacement American Airlines flight make the chargeback improper, even though I only disputed the additional $605.71?
Am I misunderstanding how the chargeback process works?
I’m genuinely looking for honest opinions. If I’m in the wrong here, tell me why. I just want to understand what Expedia’s actual basis would be for demanding this money now.
