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I have a united travel credit through expedia. I am trying to use it but they are telling me that I can only use the credit on the same tier of seat, I can't go down so now I have a big difference to pay if I want to use the credit. They are saying this is united's policy not theirs, I've been trying to look around but can't find anywhere that says this. Does anyone know if this is true or have a link that states this or otherwise?
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