false
The following thing just happened to me with two separate flight searches:
- I searched and chose a flight.
- As soon as I confirmed the fair, I got an alert saying the price had increased by around $400.
- I closed the app, re-opened it, and searched for the flight again.
- The price had gone back down, but the moment I selected it, I got a price increase alert again.
- I checked the actual airline's website, and the lowest price was the increased price from Expedia.
So Expedia is refreshing the flight prices at a certain point during the booking process, but is not retaining that data, instead using older (and lower) flight prices. This feels deliberate, as though they are luring people in with low prices and then springing a price increase on them once they've gone partway through the process.
Worse, there's no accountability. I now don't have the exact wording, but it was something like "The price increased while you were booking." This is a lie. It increased before I even searched for the flight, but Expedia wasn't up-to-date.
IDK. I have been a pretty loyal Expedia user but this is shady as hell. Has anyone got an innocent explanation for this, or is this just how they operate now? I guess I'll have to just search individual airlines or use Google Flights.
Not sure this quite qualifies as a horror story, because on one hand we booked it through the airline and it was fine, but on the other hand this was a family emergency and Expedia created a flurry of frantic phone calls while we tried to sort out flight discrepancies that were directly caused by this.
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