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I was flying from Bozeman through ORD to my home airport today and despite being first on the Standby list, they told me I couldn't fly Standby on United if you are checking bags. Has this happened to anyone else?
I called United reservations and happened to get a Wonderful 1K agent , who said that was flatly false. She had me put her on speakerphone to help guide the agents in the process, and all 3 desk agents were rude to me AND the United reservation specialist. To boot, somehow the agents at BZN "boarded" me on the earlier connecting flight out of ORD I was on the Standby list for, which cancelled my seat on my original connecting flight later in the day. When I got on the plane at BZN I had a connecting boarding pass. When we landed it was cancelled.
Miraculously there were still seats left on my OG connecting flight and I was rebooked, checked in and got lucky with nobody sitting next to me on a nearly full flight. Hallelujah. And the 2nd United reservation agent was also amazing. I've flown United for 25 years and never experienced anything remotely similar.
This post isn't to bash United, I'm genuinely trying to find out if anyone else has ever been told by United desk agents they can't even attempt to fly Standby because they have bags to check.
PS- Since I ended up spending 6 hours at BZN, I asked AA, JetBlue and Delta about Standby travelers and checked bags. All of them allow it and were dumbfounded by my situation.
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